Refund policy

RETURNS & REFUNDS POLICY — PLAYHUE

We want you to be happy with your order. If something's not right, here's how returns work.

CHANGED YOUR MIND?

Under UK consumer law you have the right to cancel your order for any reason within 14 days of receiving it. You then have a further 14 days to send the item back to us.

To be eligible for a change-of-mind return, the item must be unused, in its original condition, and in its original packaging. To start a return, email us at akresells@gmail.com with your order number and we'll send you the return address and instructions.

Return postage for change-of-mind returns is paid by you. We recommend using a tracked service, as the item remains your responsibility until it reaches us.

Once we receive and inspect the item, your refund will be issued to your original payment method within 14 days. Your refund includes the standard delivery cost you paid (if any), but not the cost of returning the item to us.

FAULTY OR NOT AS DESCRIBED?

If your item arrives faulty, damaged, or not as described, you're entitled to a full refund within 30 days of delivery under the Consumer Rights Act 2015 — and in that case we'll also cover the return postage.

Just email us at [your email] with your order number and a photo or short description of the issue, and we'll sort it quickly. After 30 days, we'll offer a repair or replacement in the first instance.

EXCHANGES

Want a different colour? The fastest route is to return your item for a refund and place a new order — but email us first and we'll do our best to help.

QUESTIONS

Email us any time at [your email] and we'll get back to you as quickly as we can — usually within 24 hours.